ONLINE COACHING CANCELLATION, REFUND AND PAUSE POLICY

No lock-in

Coaching costs $149 AUD per week and renews automatically every 7 days. There is no minimum commitment or cancellation fee.

Cancellation

Cancel at any time through the GHL Client Portal or email [email protected] with your full name and checkout email. Cancellation takes effect when submitted through the portal or received by email. Deleting an app, stopping use or missing check-ins does not cancel the subscription. No later weekly payment will be taken after a timely request.

Access ordinarily continues until the end of the paid week. If a payment is taken after a timely cancellation request because of delay or error, we will refund it.

Satisfaction refunds

If you are genuinely unhappy, request a refund at any time during coaching or within 28 days after your latest payment by emailing [email protected]. We will refund all coaching fees charged during the 28 days immediately before the request. If you joined less than 28 days earlier, all fees paid since joining will be refunded.

The satisfaction refund may be used once per client. You may not obtain a refund and a chargeback, payment reversal or other recovery for the same payment. Any duplicate amount must be repaid.

An approved refund ends the subscription and coaching access unless we agree otherwise. This policy does not limit any right under the Australian Consumer Law.

Pauses

Request a pause at any time by emailing [email protected]. Billing, active coaching, adjustments and support stop once the pause is confirmed.

A pause does not reserve your place. Return is subject to capacity, and billing will not resume until a return date is confirmed. You may cancel instead of returning.

Failed payments

A failed payment does not cancel the subscription. The payment provider may retry it, and coaching or access may be paused while payment remains overdue. We do not charge a failed-payment fee, although your bank, card provider or payment platform may charge its own fee.