Business: Erik J Training | ABN: 36 501 363 235

Last updated: 19 August 2026

1. What we collect

We collect information reasonably needed to assess, provide and administer online coaching, including:

identity and contact details, emergency contact and account information;

payments, subscription status, refunds and limited transaction information;

health and coaching information such as goals, training history, injuries, conditions, medications, allergies, pregnancy, nutrition history, eating-disorder concerns, body measurements, progress photographs, check-ins and communications; and

technical information such as device, browser, IP address, cookies, form submissions and advertising attribution.

We do not store complete card details. Payment providers process those details.

2. How and why we use information

We usually collect information directly from you through checkout, onboarding, check-ins, coaching platforms, messages, calls and website use. We use it to assess safety and suitability, provide and adjust coaching, monitor progress, communicate, process payments, manage complaints and records, secure our systems and meet legal, tax, insurance and professional obligations.

Health information is sensitive. Before collecting it, we provide a collection notice and obtain consent, usually during onboarding. You may decline to provide information, but we may be unable to accept you or safely provide part of the service if necessary information is withheld.

3. Disclosure and overseas processing

Where reasonably necessary, we may disclose information to authorised staff and contractors; providers supporting payments, coaching, forms, communications, storage and hosting; professional advisers and insurers; health professionals you authorise; and regulators, courts or authorities where required or authorised by law. We do not sell personal information.

Some providers may store or process information outside Australia, including in the United States, India and Ireland. Where required, we take reasonable steps to ensure overseas recipients protect the information appropriately.

4. Progress content and marketing

By accepting the Erik J Training Terms and Conditions, you consent to Erik J Training using photographs, progress photographs, videos, progress results, testimonials and feedback you provide for marketing, advertising and promotional purposes, including on our website, social media and digital advertising.

You may opt out before any marketing use or withdraw your consent at any time by emailing [email protected]. Opting out or withdrawing consent will not affect your coaching or membership.

Withdrawal applies to future use and material we can reasonably remove or stop using. It may not apply to material already lawfully printed, distributed, published or independently reshared by third parties where removal is no longer reasonably within our control.

We will not use private medical or health information for marketing purposes unless you separately and specifically consent to that use.

Promotional email and SMS consent is handled separately, and marketing messages will include an unsubscribe method where required.

5. Security, technology and AI

Information may be held in coaching, customer-management, payment, communication and cloud-storage systems and on secured business devices. We take reasonable security steps including access controls, strong authentication, software updates, backups, confidentiality obligations and incident-response procedures. No system is completely secure.

We do not permit identifiable health information, progress photographs or sensitive client discussions to be entered into publicly accessible generative-AI tools unless an appropriate privacy, security and legal assessment has been completed. AI output does not replace human coaching judgment.

If a data incident occurs, we will contain, assess, investigate and remediate it and notify affected people or regulators where required.

6. Retention and disposal

We keep information for as long as required or permitted by law and reasonably needed for coaching, complaints, tax, insurance, risk and legal purposes. If we are a private health service provider under NSW law, adult health information must generally be kept for 7 years from the last health service provided.

When information is no longer required, we take reasonable steps to securely destroy or de-identify it, subject to backups, legal holds and provider retention cycles. NSW law may require a limited record of deleted health information to be retained.

7. Access, correction and complaints

You may request access to information we hold about you or ask us to correct it by emailing [email protected]. We may verify your identity and may refuse or limit access only where permitted by law.

Privacy complaints may also be sent to [email protected]. We will investigate and respond within a reasonable period. If you remain dissatisfied, you may contact the Office of the Australian Information Commissioner or the Information and Privacy Commission NSW.

8. Changes

We may update this policy when laws, technology, providers or business practices change. The current version will show its effective date. Material changes to the handling of sensitive information may require further notice or consent.